How many seats are on the 56-passenger coach, 55 or 56?

There are 56 seats for passengers on our largest coach.

Do the buses have power outlets?

Both our 56-passenger and our 40-passenger coaches have outlets, but our other coaches do not.

How much gratuity should a driver receive?

Typical gratuity is between $1 and $3 per passenger onboard the coach. Please note that gratuity may be included in your charter, so double check your Acceptance Forms.

Why does the driver need a day room? Can’t they just stay on the bus?

When a group will be at a location for an extended period of time, a driver may need to go to a day room to go off-duty. This is to prevent driver fatigue. A driver cannot stay on the coach as this would be considered on-duty time.

Do we have to provide meals for the drivers?

Your group is not responsible for providing meals for the driver; however, you are responsible for providing a time for the driver to be able to eat. While your group is not responsible for the driver’s meal, some groups do enjoy including the driver for meals to enrich their travel experience.

How often do the drivers have to stop?

On average a driver will need to stop every three to four hours to take a break and refresh for the rest of the trip; however, stops for the driver to rest or use the facilities are up to the driver’s discretion. You are welcome to discuss stops with your driver before your trip begins.

Can we have food and drinks on the bus?

Yes, you are welcome to have food and drinks on the bus, but your group must clean up and discard all trash. Beverages must be in a sealed container. Milk and/or glass containers are not permitted.

What does the price of the coach include?

The cost of the coach includes cost for the bus, a driver, and fuel. Gratuity may be included, if noted.

If we have to cancel a bus, do we get our money back?

If you cancel your coach more than 30 days in advance of your trip, you will receive all monies back less the non-refundable 10% deposit.

Why do I need a driver relay?

The Department of Transportation (DOT) is very strict when it comes to hours of service to ensure safe driving at all times. If a driver will not be able to complete a trip within these hours of service, a driver relay will be added.

We don’t have an itinerary, but we will just tell the driver what we are doing when he gets here. Is that OK?

Unfortunately this is not OK. Your itinerary must be submitted prior to your group’s departure so that our staff can ensure that the driver remains within his/her DOT hours of service. Your itinerary additionally helps the driver prepare for your group’s needs, and effectively mapping routes and schedules prior to your departure.

What happens in the event of inclement weather?

If you cancel due to inclement weather, you will not receive a refund unless you have cancelled 30+ days prior to your trip. If your trip cancellation is weather-related, we will try to reschedule that exact trip. However, rescheduled trips are subject to availability.

When is my deposit due?

Your deposit is due when you book your motorcoach.

How much is my deposit?

A 10% non-refundable deposit is due upon booking your motorcoach.

What forms of payment do you accept?

Wise Coaches accepts cash (in-person at our corporate office), checks, Master Card, Visa, and American Express. Please note that there is a 3.25% processing fee applied to all credit card transactions.

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